We are a small, women-owned and women-run law firm with a focus on trusts and estates and elder law, as well as the transactional matters critical throughout the life of a business. The Receptionist/Client Care Assistant is responsible for providing administrative support to the legal team, managing the front-office reception duties, and ensuring exceptional client care.
This multi-faceted role offers a variety of work for the proactive individual able to take initiative and requires excellent organizational and interpersonal skills, strong communication abilities, and a client-focused approach. This is a full-time, in-office professional position with free parking in our lovely East Side location. We seek candidates with a friendly and approachable demeanor, and the ability to work well with clients and team members. Punctuality is a must.
Key Responsibilities:
Receptionist Duties:
- Greet clients and visitors with a professional and welcoming demeanor.
- Answer and direct phone calls, taking detailed messages when necessary.
- Manage incoming and outgoing mail, faxes, and deliveries.
- Ensure the reception area is tidy and presentable, with all necessary supplies stocked.
- Assist with general administrative tasks such as photocopying, scanning, and filing.
Client Care Duties:
- Serve as the primary point of contact for clients, addressing inquiries and providing updates on case status.
- Coordinate client intake processes, including gathering initial information and documentation.
- Handle client complaints and concerns with sensitivity and efficiency, escalating issues as needed.
- Develop and maintain positive relationships with clients to enhance their overall experience.
- Assist clients with billing inquiries and payment arrangements.
- Manage and organize case files, ensuring all documents are properly filed and accessible.
- Schedule and coordinate appointments, meetings, and court appearances.
- Maintain and update legal databases and case management systems.
Qualifications:
- High school diploma or equivalent; Associate’s degree or higher in a related field preferred.
- Previous experience in a legal environment, preferably as a legal assistant or receptionist.
- Strong knowledge of legal terminology, documents, and procedures.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and legal software.
- Excellent verbal and written communication skills.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- High level of professionalism and confidentiality.
We offer a benefits package including retirement plans, PTO, etc. We do not offer health insurance benefits. This position may require occasional overtime based on case demands. Please submit your resume and a cover letter detailing your qualifications and experience to astratton@moonanstratton.com. No phone calls please.
PROBATE & ESTATE ADMINISTRATION PARALEGAL
We are a small, women-owned and women-run law firm with a focus on trusts and estates and elder law, as well as the transactional matters critical throughout the life of a business. We seek a paralegal experienced in the specialized area of probate and estate administration. Note: This position is designed to be full-time and on-site, but part-time hours and limited work-from-home will be considered for the right candidate.
Our paralegals are an integral and valued part of our team, assisting with all substantive functions that do not require a law degree including conducting client meetings, handling incoming phone calls, acquiring records, spreadsheet work and document drafting. Experience with Microsoft Office, Word and Excel are a must and experience with My Case practice management or similar software and QuickBooks is preferred. Experience with probate/trust accounting and settlement, and estate tax return preparation is also preferred.
Good people skills are essential for this position; there is substantial client contact in the form of scheduling/conducting meetings, phone calls and emails. Our paralegals work independently, handling day-to-day workflows and deadlines.
The ideal candidate must take initiative and have exceptional attention to detail. The ideal candidate should also have outstanding timekeeping ability, planning and organizational skills, and the ability to develop and implement organizational systems.
MORE ABOUT MOONAN | STRATTON
We have a distinguished reputation built over several decades of providing comprehensive legal services to individuals, families and thriving businesses. We offer a dynamic and collaborative work environment, a commitment to excellence, and a supportive team of seasoned professionals. We are conveniently located on the East Side of Providence with plentiful, free parking.
We offer our team members a collegial atmosphere and competitive pay. We provide access to cutting-edge legal resources, technology and industry-leading training as well a supportive and collaborative work environment that values work-life balance.
Please send a cover letter and resume with salary history and requirements to Kristen Prull Moonan at kmoonan@moonanstratton.com. No telephone calls please.
ASSOCIATE ATTORNEY
Moonan | Stratton is a well-established and growing Providence estate planning and business planning law firm seeking an associate attorney with 2+ years of experience in estate planning, elder law, probate/trust administration and/or corporate commercial transactions to join the firm. Rhode Island bar admission is required. Massachusetts bar admission is a plus.
Successful candidates must have the ability to work independently and a commitment to exceptional client service. Strong academic credentials as well as excellent research, writing and interpersonal skills are essential. The ideal candidate must take initiative and have exceptional attention to detail.
Our firm has a distinguished reputation built over several decades of providing comprehensive legal services to individuals, families and thriving businesses. We offer a dynamic and collaborative work environment, a commitment to excellence, and a supportive team of seasoned professionals. We are conveniently located on the East Side of Providence with plentiful, free parking.
Moonan | Stratton offers our employees a collegial atmosphere and competitive salary and access to cutting-edge legal resources, technology and industry-leading training.
Please send cover letter and resume with salary history and requirements in confidence to Kristen Prull Moonan, Esq. at kmoonan@moonanstratton.com. No telephone calls please.